Privacy Policy
* Last Updated: May 1, 2025
At Rainbow Mountain Treks (P) Ltd., your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or book a trip with us.
1. Who We Are
Rainbow Mountain Treks (P) Ltd.
Kathmandu, Nepal
🌐 rmtreks.com
2. Information We Collect
We collect the following types of personal information when you engage with us through our website, emails, or forms:
- Full name
- Email address
- Phone number
- Nationality and passport details
- Emergency contact information
- Travel insurance details
- Payment details (processed securely via third-party services)
- Browsing data (IP address, device type, pages visited)
3. How We Collect Information
We collect information via:
- Trip enquiry forms and contact forms on our website
- Email communication
- Newsletter subscription forms
- Google Analytics for website traffic and usage data
4. How We Use Your Information
Your information is used for the following purposes:
- To process and confirm your bookings
- To provide you with trip updates and customer support
- To assist in securing necessary travel permits from government agencies
- For emergency contact and safety purposes during your trip
- To send promotional emails or newsletters (if you opt in)
- To improve our website and services through analytics
5. Sharing of Information
We do not sell or rent your personal data. We may share your information only in the following cases:
- With payment processors for secure payment transactions
- With government agencies to obtain travel permits
- With Mailchimp (or equivalent platforms) to send newsletters (if you have subscribed)
6. Data Security
We take your data security seriously. All personal information is stored securely and protected from unauthorized access. Payment details are handled only by verified, encrypted third-party services. We retain your data only as long as necessary for legal or operational purposes.
7. Cookies & Analytics
Our website uses Google Analytics to track performance and user engagement. This may include cookies that collect anonymized IP addresses and browsing behavior. By using our site, you consent to the use of cookies. You can disable cookies through your browser settings.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or delete your data
- Withdraw your consent at any time (for marketing emails and newsletters)
To make any of these requests, please email us at [email protected].
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the updated date.
For questions about this policy or your personal data, please contact us at [email protected].